LANCOM Service
Extended
Support Times
Support Times
Exclusive support availability at time windows outside regular business hours with minimal response times
- Competent LANCOM support out of regular service times – ideal for safeguarding maintenance work
- Trouble-free work on networks after office hours
- Minimal reaction time within the booked availability period
- Exclusive support availability from monday to friday from 5 p.m. to 12 p.m. (CET). On weekends and regional holidays in Wuerselen (Germany) only from 10 a.m. to 6 p.m. (CET).
Exclusive standby support
With Extended Support Times, you benefit from LANCOM support on standby between Monday and Friday from 5 p.m. until midnight (CET). On weekends and regional holidays in Wuerselen (Germany) only from 10 a.m. to 6 p.m. (CET). A LANCOM employee will exclusively take care of your needs throughout this period.
Working free of customer and visitor traffic
If you need to adjust your network settings or integrate new devices, the best time to do this is when there is no customer and visitor traffic. Even at these unusual times, the LANCOM support is accessible, so enabling you to avoid any potential network outages or loss of revenues during your core business hours.
- LANCOM Extended Support Times can only be requested via the form.
- We will contact you by telephone or via e-mail to talk about further details.
- Afterwards you will receive the booking confirmation by e-mail.
- The desired use has to be announced to us at least two days in advance and must last at least one hour.
- When using the LANCOM Extended Support Times, the extended LANCOM service times can be used between Monday and Friday from 5 p.m. until midnight (CET) and on weekends and regional holidays in Wuerselen (Germany) from 10 a.m. to 6 p.m. (CET).
