Welcome to our AI-based digital assistant for the LANCOM switch portfolio. Here you receive quick answers to your individual questions about switches and switch networking around the clock. To expand our support offering and as a first point of contact, the digital assistant supports you in answering simple questions. For questions that go beyond this, you are welcome to use the live chat with LANCOM employees or the contact form. We look forward to your questions and hope you enjoy trying it out!
Your feedback counts!
The digital assistant is currently in the testing phase, also known as the beta phase. This means that incorrect answers and mistakes can happen and are part of the learning process. Your feedback helps us a lot to expand the knowledge of the AI chatbot: It is therefore best to let us know the quality of the answers in each chat via a thumbs up or down. Your feedback will help our AI trainers to improve the chatbot on a daily basis!
Please also note the information below or use the feedback form. For support topics, you can use the LANCOM Knowledge Base or contact LANCOM Support directly.
For the solution, we rely on a provider with a platform developed in Europe, including secure data processing and exclusive use of European cloud providers. The large language model (LLM) used is ChatGPT 4, hosted in Europe (MS Azure).
The solution provider is a member of the German KI Bundesverband, a dedicated community of companies and experts committed to the future of artificial intelligence in Europe.
The association aims to promote AI technology in line with European values and democratic principles and to ensure digital sovereignty in Europe.
Are you already familiar with the digital assistant for LANCOM R&S®Unified Firewalls? It answers your questions about network security and IT security with our firewalls.
Wording
Write briefly, precisely and in simple sentences – ideally in English. However, the digital assistant can also answer you in many other languages. Provide sufficient context so that the questions can be answered better and in detail. It is best to formulate questions rather than instructions.
Feedback
The more often you use the chatbot, the better we can help you. Please give us your feedback on the answers (thumbs up/down) so that we can continuously optimize the quality of the answers. Please note that you are using the digital assistant in the desktop version for an optimal appearance.
