Welcome to our AI-based digital assistant for the LANCOM switch portfolio. Here you receive quick answers to your individual questions about switches and switch networking around the clock. To expand our support offering and as a first point of contact, the digital assistant supports you in answering simple portfolio questions. For questions that go beyond this, you are welcome to use the live chat with LANCOM employees or the contact form. We look forward to your questions and feedback. Enjoy trying it out!
Hints: For a successful chat, we recommend taking a look at the tips & tricks below. However, it is important to bear in mind that any use of AI-supported language models could also result in plausible-sounding but inaccurate statements.
Your feedback counts!
The digital assistant is currently in the testing phase, also known as the beta phase. This means that incorrect answers and mistakes, such as HTML commands in responses, can happen and are part of the learning process. Your feedback helps us a lot to expand the knowledge of the AI chatbot: It is therefore best to let us know the quality of the answers in each chat via a thumbs up or down. With your feedback, also via the feedback form, you help our AI trainers to improve the chatbot on a daily basis!
For support topics, you can use the LANCOM Knowledge Base or contact LANCOM Support directly.
Wording
Write precise, and simply expressed queries, so-called prompts. Provide sufficient context so that the questions can be answered better and completely according to your expectations. It is best to formulate questions rather than instructions. If you want to include product names in your questions, make sure they are spelled completely and correctly (e. g. inclusive hyphens).
Interaction
Please only ask one question at a time and wait for the answer before sending another message. If you have further questions, it is best to rephrase your question and add important details. The digital assistant processes requests one after the other; longer conversations / dialogs can impair the response quality. Please avoid off-topic questions to ensure optimum response quality.
Data protection
The chat histories are stored for up to three months without any conclusions being drawn about the user. The questions on quality improvement are evaluated anonymously by our employees who specialize in AI training. However, please do not enter any personal, sensitive or confidential data, but anonymize it if necessary.
Feedback
The more often you use the chatbot, the better we can help you. Please give us your feedback on the answers (thumbs up/down) so that we can continuously optimize the quality of the answers. Please note that you are using the digital assistant in the desktop version for an optimal appearance.
Are you already familiar with the digital assistant for LANCOM R&S®Unified Firewalls? It answers your questions about network security and IT security with our firewalls.
For the solution, we rely on a provider with a platform developed in Europe, including secure data processing and exclusive use of European cloud providers. The large language model (LLM) used is ChatGPT-4o mini, hosted in Europe (MS Azure).
The solution provider is a member of the German KI Bundesverband, a dedicated community of companies and experts committed to the future of artificial intelligence in Europe.
The association aims to promote AI technology in line with European values and democratic principles and to ensure digital sovereignty in Europe.
