Knowledge Base
LANCOM products stand for maximum reliability. However, should a malfunction nevertheless occur or you need technical support, we offer a wide range of support services. The first option to solve many configuration and troubleshooting questions yourself is the extensive LANCOM Support Knowledge Base.
Support for LANCOM partners
In order for LANCOM partners to reliably calculate support for their customers with prompt backup support, participants in the LANcommunity partner program receive preferred partner support with defined response times (SLA).
Tip: you are not a partner yet? In addition to the exclusive partner support, we offer participants of our LANcommunity partner program other essential services such as attractive partner conditions, demo devices, deal registration and much more. More informations & to the registration
The LANCOM Support Knowledge Base, the FAQ, and the Common Support Tips are the first helpful sources of information on the configuration and troubleshooting of LANCOM products. In addition, the publications with regularly published whitepapers, techpapers, installation guides, and manuals provide you with more in-depth information.
In addition, we always recommend that end customers contact their local LANCOM partner for support inquiries. For their part, our qualified reseller and system house partners have access to preferred manufacturer support with guaranteed response times (SLA), enabling them to provide fast and competent support.
Support offerings for end customers
LANcare Direct products cover a single device with direct manufacturer support, guaranteed first response times, and Next Business Day (NBD) advance replacement if required. Once purchased and registered, you receive PIN access to the emergency hotline and prioritized support with guaranteed first response times.
- Protection as part of a support contract for projects with LANcare Premium Support 24/7 or 10/5
- Protection as part of a support contract per device with LANcare Direct 24/7 or 10/5, or incl. advance replacement in case of defect with LANcare Direct Advanced 24/7 or 10/5
Further information can be found in the Infopaper: LANCOM end customer support.