LANCOM customer service for technical questions
LANCOM products stand for maximum reliability. However, if a malfunction occurs or you need technical support, you will find all the key information about our technical support for LANCOM partners and end customers here. As a first option and to find a solution quickly, a look at the LANCOM Knowledge Base often helps.
Support for LANCOM partners
To ensure that LANCOM partners can reliably calculate with prompt backup support for their customers, participants in the LANcommunity partner program receive access to LANCOM technical manufacturer support.
Service portal for registrations
Do you have questions or need help with registrations? Whether it's about licenses for the LANCOM Advanced VPN Client (AVC), the LANCOM Management Cloud (LMC), device options (software), or topics related to the LANCOM service portal – our team is here to support you!
Support for end customers
For support requests from end customers, we always recommend the local LANCOM partner. Our qualified reseller and system house partners have access to LANCOM manufacturer support, enabling them to provide fast and competent support. If you do not yet have a contact person, our partner search will certainly help you quickly.
Do you need direct manufacturer support? With the optional LANcare Direct products, your devices are covered by LANCOM manufacturer support, guaranteed initial response times, and – if needed – Next Business Day (NBD) advance replacement in the event of a defect. After purchase and registration, you will receive PIN access to our emergency hotline as well as prioritized support with guaranteed first response times. The following LANcare products are available to you:
- LANcare Direct 24/7 or 10/5 (support contract per device)
- LANcare Direct Advanced 24/7 or 10/5 (per device, including advance replacement in case of defect)
- LANcare Premium Support 24/7 or 10/5 (support contract for projects)
You can find further details in the Info paper: LANCOM end customer support.
